Refund & Cancellation
Effective: August 12, 2026 · Operated by TruRebel LLC
The Build Audit — the paid entry
Every engagement begins with the $500 Build Audit: a flat, paid diagnostic of your customer path, delivered as a priority plan and a fixed-fee build quote. The full $500 is credited toward any Foundation-or-higher build you schedule within 60 days. The refund rules below apply to that audit fee. Paying for the audit does not guarantee a build. The Build Audit is a paid diagnostic and an honest fit answer — after it, Noctivion may decline to take on the build, and either side can walk away.
Audit Refunds
Before preparation begins. Cancel before any substantive preparation on your audit begins — while it is still paid, in intake, or only scheduled — and the full $500 is refunded.
Once preparation starts. Once we begin substantive preparation, the audit is non-refundable — the fee covers the work already underway. Once the audit and its priority plan are delivered, the engagement is fulfilled and non-refundable.
If we cannot deliver. If Noctivion cannot meaningfully deliver your audit, you are refunded at any stage — regardless of preparation.
Declining the build. Declining the follow-on build after the audit is delivered does not earn a refund — the audit itself was still delivered.
If the credit was already applied. If your $500 was already applied as a credit toward a build, any later audit refund is reduced by the amount already credited — the same $500 is never received twice.
Scheduling & Rescheduling
Scheduling is separate from refunds. It governs your 45-minute walkthrough slot, not the audit fee.
Reschedule. You can reschedule your 45-minute walkthrough up to 24 hours before it starts.
No-show / late cancellation. A no-show, or a cancellation with less than 24 hours' notice, forfeits that session slot. This is a scheduling rule, separate from the refund policy — it costs you the slot, not the fee. To reschedule, contact us at least 24 hours in advance at studio@noctivion.net.
Build Deposits
After the audit sets your scope, a build deposit schedules the build. Deposits are credited toward the total build cost and exist to secure your build slot and cover initial planning. Once scoping or Phase 1 work on the build has begun, deposits are non-refundable. Under $10,000, a 50% deposit schedules the build and the balance is due at go-live; larger builds follow the 40/40/20 milestone schedule.
Completed Digital Work
Completed digital work — including delivered websites, systems, and configured flows — is non-refundable. Once a deliverable has been handed off and accepted, the engagement is considered fulfilled.
Disputes
If you have a concern about a charge or deliverable, contact us directly before initiating a chargeback or payment dispute. Most issues can be resolved quickly through direct communication.
Contact: studio@noctivion.net
Contact
For refund or cancellation requests: studio@noctivion.net