Booking and Deposit Flow

• Bookings happen in Instagram DMs

  No record, no deposit, no structure. The stylist is the booking system. Every slot lives in someone's head.

• No-shows with no deposit on the line

  Without a deposit gate, clients ghost freely. The chair sits empty. The hour is gone.

• Double-booking across devices

  One stylist, three calendars, zero sync. The conflict shows up when the client walks in.

• Clients don't know what they're booking

  No style photos, no pricing visible upfront, no duration info. The client guesses. The chair doesn't match.

Customer selects a style, picks a provider, chooses a time slot, and pays a deposit in one guided 4-step flow.

1. 01

   Pick a style

   Style or service selector with photos, pricing, and timing. Client knows what they're choosing before they book — no surprises at the chair.

2. 02

   Choose a provider

   First available or a specific stylist. Only providers who can deliver the selected style appear. No mismatched appointments.

3. 03

   Hold a slot

   Live availability from the salon's calendar. Client picks a day and a time — the slot holds while they complete intake.

4. 04

   Pay the deposit

   Booking summary: service, provider, date, total. Deposit collected. Confirmation sent. No follow-up DM required.

• Intake summary

  Client name, service selected, provider, date, deposit status — structured for operator review.

• New booking alert

  Formatted notification to the operator on each confirmed booking.

• Next-action prompt

  Day-before reminder trigger, appointment prep note — queued for operator approval.

• Reply template

  Draft confirmation or follow-up message for operator to review and send.

• Backend organization

  Booking log structured by provider, date, and deposit status for weekly review.

• Booking confirmation email to client — triggered on deposit completion
• New booking alert to operator email — triggered on each submission
• Google Sheets row created on each booking
• Booking reference number auto-generated

• Operator SMS alert on new booking

  V1 · Buildable now

  Text notification to owner or staff when a booking lands

• Automated confirmation email

  V1 · Buildable now

  Styled appointment confirmation with service, provider, and date details

• Multi-provider calendar sync

  V2 · Requires setup

  Google Calendar integration across multiple stylists or locations

• Automated reminder emails

  V2 · Requires setup

  24h before appointment — requires email platform configuration

• AI customer reply system

  V3 · Do not advertise

  Autonomous responses to client booking questions — not included in V1

• Autonomous rescheduling

  V3 · Do not advertise

  AI-handled cancellation and rebooking without operator review — do not advertise

• ✕No-show enforcement or guaranteed deposit recovery
• ✕Automatic cancellation handling without operator action
• ✕Real-time calendar sync across existing salon management software (e.g., Vagaro, Booksy)
• ✕SMS to clients without separate Twilio or similar configuration
• ✕AI that responds to client questions or handles rescheduling without operator review